Return & Refund Policy

At ElevateX Fitness LLC, we are committed to providing quality fitness products and a reliable shopping experience. If your purchase does not meet your expectations, we offer a clear and transparent return and refund process as outlined below.

1. Return Eligibility

Most new and unused products may be returned within 30 calendar days from the date of delivery.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original accessories, manuals, and packaging.
Not show signs of misuse, damage, or alteration.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns requested after the 30-day return period may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged or defective:

Products that have been assembled, installed, or modified.
Items showing excessive wear, misuse, or accidental damage.
Personal-use fitness accessories that have been opened or used where resale is not possible.
Gift cards.
Clearance or final-sale products clearly marked as non-returnable at the time of purchase.
Products missing essential components or original packaging.

If you are unsure whether your product is eligible for return, please contact our customer support team before shipping the item back.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days after delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photographs showing the product and packaging.

After review, we will provide an appropriate solution, which may include:

A replacement product.
A replacement part.
A full refund.
A partial refund when appropriate.

4. How to Request a Return

Before sending any product back, please contact our customer support team to obtain return authorization.

When contacting us, please provide:

Order number
Customer name
Product name
Reason for return
Photos if the product is damaged or defective

Returns sent without prior authorization may experience processing delays.

5. Return Shipping Costs

If the return is requested because:

The customer changed their mind, ordered the wrong item, or no longer wants the product

The customer is responsible for return shipping costs.

The item is defective, damaged during transportation, or the incorrect product was delivered

ElevateX Fitness LLC will cover the reasonable return shipping cost or provide a prepaid return shipping label when applicable.

We recommend using a shipping service that includes tracking information, as we cannot be responsible for returns lost during transit.

6. Return Shipping Address

Authorized returns should be sent to:

ElevateX Fitness LLC

750 16th St Mall

Denver, CO 80202

United States

Please do not return merchandise without first receiving return instructions from our support team.

7. Inspection and Refund Processing

After your returned item arrives, it will be inspected by our returns team.

Inspection is generally completed within 2–5 business days after delivery.

If the return is approved:

Refunds are issued to the original payment method.
Most financial institutions process refunds within 5–10 business days.
Depending on your bank or payment provider, additional processing time may apply.

Shipping charges originally paid are non-refundable unless the return is due to our error or a confirmed product defect.

8. Exchanges

If you wish to receive a different size, color, or model, please contact us before returning your item.

Eligible exchange requests are processed after the returned product has been inspected and approved.

Product availability cannot be guaranteed until the exchange order has been confirmed.

9. Order Cancellation

Orders may be canceled before they enter shipment processing.

Once an order has been prepared for shipment or handed to the carrier, it can no longer be canceled.

If you no longer wish to keep the product after delivery, you may request a return in accordance with this policy.

10. Refused Deliveries

If a shipment is refused without prior communication, any shipping charges, carrier return fees, or handling costs incurred may be deducted from the final refund amount where permitted by law.

11. Refund Exceptions

Refund requests may be declined if:

The returned product is not the item originally purchased.
The item has been intentionally damaged.
Required components are missing.
The return falls outside the stated return period.
Evidence indicates abnormal use inconsistent with ordinary consumer use.

12. Consumer Rights

This Return & Refund Policy is intended to provide a fair and transparent process for customers.

Nothing contained in this policy limits any consumer rights that may apply under applicable federal, state, or local laws.

13. Contact Us

If you have questions regarding returns or refunds, please contact our customer support team.