At ElevateX Fitness LLC, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders are prepared, shipped, and delivered, as well as important information regarding shipping costs, transit times, and international deliveries.

1. Order Processing

Orders are processed after payment has been successfully authorized.

• Processing Time: 1–2 business days
• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
• During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Carrier

Orders are primarily shipped through DHL.

Carrier availability may vary depending on the delivery destination. If DHL service is temporarily unavailable for a specific location, an equivalent carrier offering comparable delivery service may be used.

3. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not ship to:

• P.O. Boxes
• APO/FPO military addresses
• U.S. territories where DHL service is unavailable
• Locations restricted by applicable shipping regulations

4. Shipping Rates

Standard Shipping (United States)

• Shipping Fee: Free Shipping on all eligible orders.

If special shipping arrangements are required due to oversized products or remote delivery locations, additional shipping charges may apply. Customers will be notified before shipment if any extra fees are necessary.

5. Estimated Delivery Time

After your order has been processed, estimated delivery times are as follows:

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary due to:

• Weather conditions
• Transportation delays
• High shipping volume
• Carrier operational issues
• Local delivery conditions

6. Remote Area Deliveries

Certain remote or difficult-to-access locations may require additional delivery time.

Where DHL applies a remote area surcharge, customers may be contacted before shipment if an additional shipping fee is required.

If no suitable shipping solution is available, the order may be canceled and fully refunded.

7. Order Tracking

After shipment, customers will receive a tracking number by email.

Tracking information may require up to 24 hours after shipment before updates become visible within the carrier's tracking system.

Customers are encouraged to monitor shipment progress using the provided tracking information.

8. Delivery Responsibility

Please ensure that your shipping address is complete and accurate before submitting your order.

ElevateX Fitness LLC is not responsible for delays or delivery issues resulting from:

• Incorrect or incomplete shipping information
• Failure to receive the package after delivery attempts
• Refused deliveries
• Customer-requested address changes after shipment

If a package is returned due to an incorrect address, additional shipping charges may apply before reshipment.

9. Lost or Delayed Shipments

If your shipment has not arrived within the expected delivery window, please contact our customer support team.

We will work with DHL to investigate the shipment and provide updates.

Lost package investigations may require several business days depending on the carrier's procedures.

If a shipment is officially confirmed as lost by the carrier, an appropriate replacement or refund will be arranged.

10. Damaged Packages

If your package arrives visibly damaged:

• Inspect the contents immediately.
• Keep the original packaging.
• Contact our support team within 7 days of delivery.
• Provide photographs showing both the package and the damaged item.

This information helps us process claims efficiently.

11. International Orders

If international shipping becomes available in the future:

• Customers are responsible for complying with local import regulations.
• Customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
• Customs clearance procedures may cause additional delivery delays beyond our control.

12. Shipping Restrictions

Certain products may be unavailable for shipment to specific locations due to transportation regulations, local laws, or carrier restrictions.

If an order cannot be shipped, customers will be notified promptly and any payment collected for unavailable items will be refunded.

13. Contact Information

If you have questions regarding shipping or delivery, please contact:

ElevateX Fitness LLC

Business Address:

750 16th St Mall

Denver, CO 80202

United States

Please include your order number in all shipping-related inquiries so we can assist you as quickly as possible.